Matrics Learn

Introduction

MATRICS Learn (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. We are the controller of personal data processed in connection with this policy and are registered with the ICO under registration number Z8026262.

“Data Protection Legislation” means all applicable laws relating to the protection of individuals regarding the processing of personal data, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect, use, store and transfer different types of personal data, including:

• Identity Data: name, title, date of birth, gender, marital status.
• Contact Data: postal address, email address, telephone numbers.
• Technical Data: IP address, login data, browser type and version, time zone, device and operating system information.
• Profile Data: username and password, training history, event attendance, survey responses, interests and preferences.
• Usage Data: information on how you use our website, products and services.
• Marketing and Communications Data: preferences for receiving marketing or communications.

How We Collect Your Data

We collect personal data directly from you when you:

• Contact us by email
• Register for MATRICS Learn training
• Sign up to newsletters
• Request information about our services
• Complete forms on our website
• Create an account on our website

We do not collect personal information about you from third parties.

How We Use Your Data

We will only use your personal data when the law allows us to. This includes:

• To deliver the services you request
• To administer, support and improve our business, training and charitable activities
• To provide access to certain areas of our site
• To send you information about our services which may be of interest
• To gather feedback on our services and events
• To understand how our website and services are used

We may also process your data where required by law. We do not rely on consent except for direct marketing communications, which you can opt out of at any time.

We will only use your data for the purpose it was collected, unless we reasonably consider another use to be compatible.

Disclosure of Your Information

Your data will be treated as confidential. We may share it with trusted third-party service providers who process data on our behalf, such as IT and financial service providers. These providers are not permitted to use your data for their own purposes and must comply with our instructions.

We do not share your personal data outside the UK/EEA.

Data Retention

We only keep your data for as long as necessary for the purposes it was collected, including meeting legal, accounting and reporting requirements.

When deciding how long to keep data, we consider its type, sensitivity, risk, purpose and legal requirements. In some cases we may anonymise your data so it can no longer be linked to you.

Your Rights

Under data protection law, you have the right to:

• Request access to your data (a “data subject access request”).
• Request correction of inaccurate or incomplete data.
• Request erasure where there is no valid reason for us to keep it.
• Object to processing based on legitimate interests or for direct marketing.
• Request restriction of processing (e.g. while verifying accuracy).
• Request transfer of your data to another organisation.
• Withdraw consent for processing where we rely on it (e.g. marketing).

To exercise these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

Changes to This Policy

We may update this policy from time to time. Significant changes will be notified via our website or email.

Contact Us

We have appointed a Data Protection Manager responsible for this policy. If you have any questions, or wish to exercise your rights, please contact:

Data Protection Manager
Money Advice Scotland / MATRICS Learn
5 Redwood Crescent, East Kilbride, Glasgow, G74 5PA
Email: matrics@moneyadvicescotland.org.uk

Your data may also be available to our website provider to support delivery of services, research, and analysis. This is limited, proportionate, and only used where necessary. In this case:

• Your data may be accessible to our website provider.
• They may only access the data described in this policy.
• They will not transfer your data to other parties or outside the UK/EEA.
• They will store your data for no longer than 7 years.
• This processing does not affect your rights as outlined above.